Microsoft Personal Vault OneDrive not sending a text verification code!
Some google searches…
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What is OneDrive Personal Vault..?
Personal Vault is a protected area in OneDrive where you can store your most important or sensitive files and photos without sacrificing the convenience of anywhere access. It’s really useful..
You are guided through setting up your Personal Vault with a strong authentication method or a second step of identity verification, such as your fingerprint, face, PIN, or a code sent to you via email or SMS. Your locked files in Personal Vault then have this extra layer of security, keeping them more secure in the event that someone gains access to your account or your device.
Personal Vault is available for OneDrive home and personal plans, not available in OneDrive for business, or work and school accounts.
Personal Vault automatically locks after a period of inactivity and then you need to unlock it to get at your files again. All your documents, photos, and videos in Personal Vault are easy to access from onedrive.com, your PC, or other capable devices.
Microsoft OneDrive Personal Vault – my issue.
In December 2022 Microsoft stopped sending me a text with the verification code that allowed me to log into my OneDrive Personal Vault. This is pretty annoying but not a show stopper because I was still able to get in because I could request an email be sent to my alternative email address (..gmail). I started to hunt around on google to see if anyone was having the issue and what they did to fix it. “personal vault onedrive not getting texts” and “personal vault not receiving text” as search terms produced very little. Although someone experienced the same problem in November 2019 see https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-personal-vault/8cf72f0a-e9d6-4812-81b4-b0a6284aefde on the Microsoft Community with 21 others saying they have same problem. Someone else couldn’t get in at all – see https://answers.microsoft.com/en-us/msoffice/forum/all/one-drive-personal-vault-is-not-sending/a1c8ebf9-810e-446e-a82d b1c6c47d87d#:~:text=We%20advise%20that%20you%20get,to%20you%20within%2024%2D72hours (66 having the same issue) – but all pretty inconclusive.
So I posted on the community site too.. “My Microsoft OneDrive account is *@hotmail.com.. that is where my personal vault is. When I open it I get prompted to either verify via an email address or a text.. the text doesn’t work any more so you send an email to my alternative email address. If I select the text option I key in the last four digits of my mobile number and then just sit there… nothing. It used to be instant.” See https://answers.microsoft.com/en-us/msoffice/forum/all/i-usually-open-my-one-drive-personal-vault-with-a/90ccbb27-e497-4070-8f7c-2cab86a30db5
Before that.. I navigated through the Microsoft chat screens.. Firstly Microsoft Technical Support for an hour.. they didn’t know why and suggested OneDrive Support and set the link.. As with all ‘support’ you have to endure the meandering route into the chat screen and when I finally got there I was on for another hour. Apparently I confirmed that my problem related to my Microsoft Account and they couldn’t help – Go to the Microsoft Accounts team… Another hour later… This is what they finally said..
“Thank you for the confirmation. I also received the update that I requested regarding the issue you’re facing regarding the verification not coming through to your active security information. We are currently facing an ongoing issue as we have received numerous reports about this similar issue. Our teams are now aware of this customer-facing issue and they’re now working to get this fixed immediately. For the meantime, we suggest that you continue receiving the code using your Gmail email account. We apologize for this inconvenience, and we are requesting for your patience regarding this.”
I asked “I’ve wasted quite a few hours on this.. If it’s a known problem why wasn’t I told right at the start?”
To which they said.. “Honestly, this issue just started, and our concerned team is still gauging the impact if this is a global issue. So far, we haven’t received reports on some parts, although we still haven’t received specifics as to which countries/regions were affected or if this is connected with phone carriers as well.”